Text message program
Appointment reminders from your practice, sent through Elastic EHR.
Who sends the messages
Healthcare practices use Elastic EHR, a platform operated by NurtureWell LLC, to remind their own patients and the guardians of their patients about appointments. Messages start with "Elastic EHR:" and carry the practice's name.
How a person opts in
Texts are off unless the patient, or the guardian of a patient, chooses to get them. The choice is made on the practice's paper or online intake form, where the person picks text as a contact method next to the phone number. The form says:
"I agree to receive appointment reminder text messages from [practice name] at the mobile number I gave. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of care. See the privacy policy and terms at elasticehr.com."
The practice records the choice before any text is sent. A person who does not choose text gets no texts.
What the messages look like
Messages are about appointments only. We do not send marketing or promotional texts, and we do not share phone numbers or opt-in information with third parties for their marketing.
Stopping, help and cost
- Stop: reply STOP to any message. You will get one confirmation and no more texts.
- Help: reply HELP, or write to support@elasticehr.com.
- Frequency: depends on your appointments, usually a few a month.
- Cost: message and data rates may apply.
More detail: terms and privacy policy.