Terms

Last updated November 10, 2026

These terms cover this website and the text messages sent through Elastic EHR, which is operated by NurtureWell LLC. A practice that subscribes to the platform signs a separate agreement with us, and that agreement governs the practice's use of it.

This website

The site is for information. We try to keep it accurate but make no promise that it is complete or current. It is not medical advice and is not a place to send health information or ask for care. In an emergency, call 911.

Text message program: appointment reminders

• Program: Elastic EHR appointment reminders, sent for the practice that holds your appointment.
• What you get: reminders about upcoming appointments and any instructions the practice adds. We do not send marketing or promotional texts.
• How you join: you, or your child's guardian, choose text as the contact method on the practice's intake form. No text is sent before that choice. See how consent works.
• Frequency: depends on your appointments, usually a few messages a month.
• Cost: message and data rates may apply. Your mobile carrier sets them.
• Stop: reply STOP at any time. You will get one confirmation and then no more messages.
• Help: reply HELP, or write to support@elasticehr.com.
• Carriers: carriers are not liable for delayed or undelivered messages.
• Consent is not a condition of care. You can decline texts and get reminders another way.

Our privacy policy explains how we handle your phone number. We do not share it with third parties for marketing.

Limits

Text messages are not secure and can be delayed or missed, so reminders should not be your only way to track an appointment. To the extent the law allows, we are not liable for harm from a missed or late reminder.

Changes

We may change these terms by posting a new version here with a new date.

Contact

NurtureWell LLC, operator of Elastic EHR
support@elasticehr.com